Questions & Answers | AUTOonline

How much does registration and the monthly standing charge for buyers cost?

Buyers salvage exchange: The registration fee is £2100. In addition there is a monthly standing charge of £80. That includes 150 free bids on the salvage exchange. Any additional bid on the salvage exchange costs £1. Bids for the used vehicle exchange/fleet marketing are free of charge. For each used vehicle/fleet vehicle there is a charge of £80.

Buyers used vehicle exchange/fleet marketing:There is no registration fee. The monthly standing charge is £30. All bids for the used vehicle exchange/fleet marketing are free of charge. For each used vehicle/fleet vehicle there is a charge of £80. Any bid on the salvage exchange costs £2.

Will there be further costs upon collection of the vehicle?

No, unless this is stated explicitly in the object description, e.g. additional storage charges. Or unless you exceed the collection period of one week agreed in our General Terms & Conditions.

Which requirements must a buyer meet?

- The business must be registered in the UK and have been inexistence for at least 2 years.

- Headquartered in the UK.

- The buyer must be able to provide a positive credit report.

- Able to negotiate in English.

How many vehicles are advertised every day?

Every day there are more than 2,000 cars advertised a fresh. On average they stay in the system for 32 hours.

When do I submit a bid?

After you have downloaded all vehicles details, read them and viewed the pictures.

Are the bids submitted inclusive of tax (gross) or exclusive of tax (net)?

The following rules apply to the salvage exchange: When submitting a bid, the amount bid is always the total amount that the vendor will invoice you for. Whether or not that includes VAT depends on the status of the vendor's business. This is beyond AUTOonline's control.

The following rules apply to the used car exchange/fleet marketing: Bids are always net amounts. The object description will contain information on any VAT you might have to pay and the amount of that.

Are the user ID and the customer number identical?

Yes, the user ID and the customer number are the same with AUTOonline.

Which vehicles details will I receive?

You will receive all vehicles details, its location (first two digits of the post code), description of damage, optional extras and pictures that the advertiser sent us.

What is a bid deadline and how long is it valid?

The following rules apply to the salvage exchange:The bid deadline starts when the advertising period is over. Commitment period for the bid means that the buyer is bound by the offer he submitted for a period of 3 weeks.

The following rules apply to the used car exchange/fleet marketing: The bid deadline starts when the advertising period is over. Commitment period for the bid means that the buyer is bound by the offer he submitted for a period of 3 days. Some object descriptions may contain different commitment periods for bids.

Within what period of time does a buyer have to collect any vehicle he has successfully bid for?

From the time of notification the buyer has one week to collect the vehicle.

Will I find out what the current highest bid is?

Unless the vehicle has been designated for sale through an auction("AK"), a query for the currently highest bid is not possible. For objects sold through auction, the currently highest bid is shown in the column "Highest bid". With any other objects the highest bid cannot be checked until after expiry of the bid deadline. The highest bid is shown in the archives after expiry of the bid deadline, provided the buyer has submitted a bid for it.

What is an auction and what does that mean for the buyer?

Experts and insurance companies actually auction off available vehicles here, in line with the usual auction rules used for example by eBay. These vehicles are marked with the abbreviation "AK" in the object type column.

What are vehicles from the private market?

Vehicles that are advertised by private individuals. These vehicles are marked with the abbreviation "PM" in the object type column. Please bear in mind when submitting bids that private individuals do not have all the subject know-how of automotive experts when describing their vehicles.