Schorer + Wolf, one of Germany's largest car expert offices, have been using AUTOonline for years to determine residual value.For around 250 vehicles per month. "The salvage exchange allows us to conduct excellent research on their correct values in supraregional markets," explained Reinhard Wolf, one of the two owners. In view of the ever increasing competition this allows the company to offer its customers definite benefits. Collection guarantee, attentive service and trouble-free technology are other features of AUTOonline that won Schorer + Wolf over.

 

Autoonline spoke to Reinhard Wolf, one of the two owners, at his head office in Kempten.

AUTOonpage: Mr. Wolf, you and Mr. Simon Schorer lead a company that was successfully launched 70 years ago, is a member ofthe "Schadenschnellhilfe" (SSH / an organisation providing instant assistance in case of damage) and has contacts all over Germany. Why did you decide to also use AUTOonline?

 

Reinhard Wolf: As a successful service provider we strive to continuously improve the service we offer our customers. Correctly determining the residual value for an investigation of damages is an elementary basis of providing an expert opinion for the preservation of evidence after an accident. On average we determine residual values for 250 vehicles per month. The salvage exchange allows us to conduct excellent research on their correct values in the supraregional market. Although we have built a good reputation in the industry we, too, notice that competition has become tougher. By using the salvage exchange we can offer our customers definite benefits. And of course customer satisfaction is the best method to ensure customer retention.

 

AUTOonpage: How would you characterise your daily work with AUTOonline?

 

Reinhard Wolf: Trouble-free and pleasant. AUTOonline's customer support is excellent and very flexible. One aspect of particular importance to me is AUTOonline's collection guarantee. That saves us a lot of complications. The platform technology is something else that is very good. We use MUPS II by Hadakon and find advertising vehicles via an automatic interface as easy as can be.

 

AUTOonpage: Do you focus exclusively on ascertaining damage or losses of vehicles?

 

Reinhard Wolf: Naturally our core business is and always will be the processing of vehicle damage, assessments and accident analyses. In addition we have average adjusters for transport damage of all kinds. In 1987 we expanded our group of companies by "SW Umwelttechnik GmbH". This company offers advice on environmental technology and related analyses as well as quality management. Furthermore we offer inter-company services in the field of occupational safety including all assessments pursuant to the German Accident Prevention Regulations (UVV). Our third pillar is general vehicle inspections carried out by "SCHORER + WOLF GTÜ-Prüfpartner" at our head office in Kempten, our branches in Memmingen and Kaufbeuren and in workshops. Since these additional service combine to offer"one-stop shopping experience" their acceptance amongst our customers is high. A comprehensive service ensures customer retention.

 

AUTOonpage: How does SCHORER+WOLF prepare for future developments?

 

Reinhard Wolf: We have always been very committed to the concept of quality. We demand high standards of our work and intend to substantiate these standards even further. After all quality is an important criterion for the services rendered by experts - a profession that is not protected That is also a reason why we, in addition to the numerous external and internal trainings, now also offer certification of people in accordance with the IFS (Institute of Experts). We are well positioned for the next few years because we have a highly qualified team, right up to our engine and paint experts. That is something you won't find very often in Germany.